Salesforce Service Cloud For Dummies

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Learn how to provide top-grade customer service anywhere,anytime with Salesforce Service Cloud

Salesforce Service Cloud empowers your service organization tointeract with customers through any channel and provide anindividualized experience that will be worth sharing—for yourcustomers and for your company. Salesforce Service Cloud ForDummies is one the first books to focus specifically onSalesforce Service Cloud software. With it, you'll discover how toset up a sophisticated support center for your business in a matterof a few hours. Whether you're a service executive, manager,support agent, or system administrator, you will discover how tomaximize usage of Service Cloud through best practices andstep-by-step guidelines. This book will help your customer servicedepartments gain a holistic view of the customers they serve, andprovide your customers with meaningful, efficient interactions.

  • Examines how to enable your agents to provide efficientservice
  • Discusses how to interact with customers through anychannel
  • Offers insights on improving internal communication andcollaboration
  • Shows how to resolve customer's questions in a timelymanner

Take advantage of this opportunity to be heard above yourcompetition with the help of Salesforce Service Cloud ForDummies.

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